Shipping policy

 

At Tabassum Haroon, we carefully prepare every order to ensure that your pieces reach you safely and in excellent condition. We offer delivery across Pakistan, including both ready-to-wear and customized orders.

1. Order Processing

Ready-to-wear orders are generally processed within 4-7 working days after the order is confirmed.

Customized, made-to-order, and bespoke garments may require additional processing time because each piece is prepared according to the customer's selected requirements.

The estimated processing time for customized orders will be communicated at the time of order confirmation.

Please note that processing time is separate from shipping/delivery time

Delivery estimates are not guaranteed and may be affected by courier delays, weather conditions, public holidays, or other circumstances beyond our control.

2. Customized & Bespoke Orders

Customized and bespoke garments are individually prepared according to the customer's requirements.

Because these pieces require additional production and finishing time, their processing period may be longer than ready-to-wear products.

The estimated completion and delivery timeline for your customized order will be shared with you before production begins.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated before order confirmation.

Any promotional free-shipping offers will be subject to the terms and conditions of the specific promotion.

4. Order Tracking

Once your order has been dispatched, you may receive a tracking number through WhatsApp, SMS, or email, depending on the information provided with your order.

You can use the tracking information to monitor your shipment through the relevant courier service.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • Complete address

  • City

  • Contact number

  • Any relevant delivery instructions

We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

6. Delayed Deliveries

Although we work with reliable courier partners, delivery delays can occasionally occur due to circumstances beyond our control.

These may include:

  • Weather conditions

  • Public holidays

  • Courier service disruptions

  • Incorrect address or contact information

  • Remote-area delivery restrictions

  • Unforeseen operational circumstances

We will do our best to assist you in tracking and resolving delivery-related issues.

7. Failed Delivery Attempts

If a courier attempts delivery and the customer is unavailable, unreachable, or provides an incorrect address, additional delivery attempts or charges may apply.

If an order is returned to us because of a failed delivery, the customer may be responsible for the applicable re-shipping charges.

8. Damaged Packages

Please inspect your package upon delivery.

If your parcel appears severely damaged or tampered with, please take clear photographs or videos before opening it and contact us as soon as possible.

For damaged or incorrect items, please refer to our Return & Exchange Policy.

9. International Shipping

At this time, we deliver within Pakistan only.

International shipping may be introduced in the future. Any applicable customs duties, taxes, or international shipping charges will be communicated separately if international delivery becomes available.

 

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Crafted with care. Delivered with confidence.